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Privacy Policy

Last updated: August 4, 2026

 

PRONTO ITALIAN STREET FOOD, operating under the commercial name PRONTO PICCOLA ITALIA, respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect through this website, how we use and protect it, and the rights available to you regarding your personal data.

 

1. Data Controller

The entity responsible for the processing of personal data collected through this website is:

PRONTO ITALIAN STREET FOOD
Commercial name: PRONTO PICCOLA ITALIA
Legal identification number — Cédula Jurídica: 3-102-675398
Address: Wave Mall, Santa Teresa de Cóbano, Puntarenas, Costa Rica
Email: info@prontocr.com

 

2. Personal Information We Collect

We may collect personal information that you voluntarily provide through this website, including:

  • your name;

  • your email address;

  • the content of messages or inquiries submitted through our contact forms;

  • your newsletter subscription preferences;

  • any other information that you choose to include in a message sent to us.

We do not knowingly request or collect sensitive personal data through this website.

 

3. How We Collect Personal Information

We may collect your personal information when you:

  • submit a message or inquiry through a website form;

  • subscribe to the newsletter available directly on this website;

  • communicate with us after using one of the contact options displayed on the website.

Certain technical information may also be processed automatically by Wix to operate, secure and maintain the website. This may include information such as IP address, browser type, device information and basic technical logs.

 

4. How We Use Your Information

We may process your personal information for the following purposes:

  • to respond to your questions, requests or messages;

  • to provide information about our restaurant, services, events or promotions;

  • to manage newsletter subscriptions;

  • to send marketing communications when you have provided the appropriate consent;

  • to maintain the security and proper operation of the website;

  • to comply with applicable legal or regulatory obligations;

  • to establish, exercise or defend legal claims when necessary.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy.

 

5. Newsletter Subscriptions

Visitors may subscribe to the general Pronto newsletter through a form available directly on this website.

When you subscribe, your email address and any other information requested in the form may be stored and processed through Wix for the purpose of sending news, special offers, restaurant updates and promotional communications.

Subscription to the newsletter is voluntary. You may withdraw your consent and unsubscribe at any time by using the unsubscribe option included in our emails or by contacting us at info@prontocr.com.

The website may also contain a link to a separate newsletter or registration page intended specifically for verified local residents. This registration is hosted outside the Pronto website by a third-party provider.

When you follow that external link, you leave this website. Any personal information submitted on that external page is collected and processed in accordance with the privacy terms presented by the third-party provider on that page.

6. Wix Hosting and Data Storage

This website is created and hosted using the Wix platform.

Information submitted through the website’s forms may be stored through Wix’s systems, databases and website-management tools on behalf of PRONTO ITALIAN STREET FOOD.

Wix may process certain information as a service provider in accordance with its own privacy and data-processing terms. Wix provides a Data Processing Agreement governing the processing of personal information between Wix and its users.

7. WhatsApp

This website may include buttons or links that allow you to contact Pronto through WhatsApp.

WhatsApp is not integrated into the website’s forms. When you select a WhatsApp link, you are redirected to a service operated by a third party.

Any information you subsequently send through WhatsApp is processed through that platform and is subject to WhatsApp’s applicable terms and privacy practices.

Pronto may use the information contained in your WhatsApp message solely to respond to your request, assist you or manage your reservation or inquiry.

8. Google Search Console

This website is registered with Google Search Console.

Google Search Console is used to evaluate the website’s visibility and technical performance in Google Search, including information such as search queries, clicks, impressions and indexing status.

Pronto does not currently use Google Analytics, Google Tag Manager or Google advertising tags on this website.

Google Search Console does not require visitors to submit personal information to Pronto through the website and is not used by Pronto to create advertising profiles of website visitors.

9. Cookies and Similar Technologies

This website may use cookies and similar technologies that are necessary for the operation, security and technical functionality of the Wix platform.

At the date of this Privacy Policy, Pronto does not knowingly use:

  • Google Analytics;

  • Google Tag Manager;

  • Meta Pixel;

  • advertising or remarketing pixels.

We do not knowingly use non-essential cookies for behavioral advertising or cross-site profiling.

The technical services used by Wix may nevertheless place essential or functional cookies required to operate and secure the website. The exact cookies used may vary depending on the Wix features enabled on the website.

If additional analytics, advertising or tracking technologies are introduced in the future, this Privacy Policy and, where required, the website’s cookie-consent settings will be updated accordingly.

10. Legal Basis and Consent

Where applicable, we process personal information based on one or more of the following grounds:

  • your consent;

  • the need to respond to a request initiated by you;

  • our legitimate interest in operating, protecting and improving the website and our customer service;

  • compliance with applicable legal obligations.

Marketing communications will only be sent where the appropriate consent or other valid legal basis applies. Wix also states that website owners are responsible for ensuring that visitors understand when they are consenting to receive marketing communications.

11. Sharing of Personal Information

We do not sell or rent your personal information.

We may share or allow access to personal information only when reasonably necessary with:

  • Wix, as the website platform and hosting service provider;

  • service providers that assist us in operating the website or delivering communications;

  • professional advisers, where necessary;

  • public authorities or law-enforcement bodies when required by applicable law;

  • third parties involved in protecting our rights, property or legitimate interests.

Service providers are expected to process information only for the purposes for which it was made available to them and in accordance with applicable contractual and legal obligations.

12. International Data Processing

Because Wix and certain third-party technology providers may operate internationally, personal information may be processed or stored outside Costa Rica.

Where this occurs, we will rely on the contractual, organizational and technical safeguards made available by the relevant service providers and required under applicable law.

13. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

In general:

  • contact messages may be retained for as long as necessary to respond to the inquiry and maintain an appropriate record of the communication;

  • newsletter subscriber information may be retained until the subscriber withdraws consent or requests deletion;

  • information may be retained for a longer period where required by law or necessary for the establishment, exercise or defense of legal claims.

When personal information is no longer required, it may be deleted, anonymized or securely archived, as appropriate.

14. Data Security

We take reasonable administrative, organizational and technical measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore avoid submitting confidential or sensitive information through ordinary website contact forms.

15. Your Rights

Subject to applicable Costa Rican law, you may request:

  • confirmation of whether we hold personal information about you;

  • access to your personal information;

  • correction or updating of inaccurate or incomplete information;

  • deletion of your personal information where appropriate;

  • withdrawal of consent for future processing;

  • removal from our marketing communications;

  • information regarding the use or processing of your personal data.

Costa Rica’s Law No. 8968 protects the right to informational self-determination and establishes rules concerning the collection and processing of personal data. PRODHAB is the Costa Rican authority responsible for data-protection matters.

To exercise your rights, contact us at:

info@prontocr.com

We may request reasonable information to verify your identity before responding to a request.

16. External Links

This website may contain links to external websites or platforms, including WhatsApp, social media networks and third-party registration or newsletter pages.

Pronto is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

17. Children’s Privacy

This website and its contact or newsletter features are not specifically directed at children.

We do not knowingly collect personal information from minors through the website without the appropriate authorization from a parent or legal guardian.

If you believe that a minor has submitted personal information to us improperly, please contact info@prontocr.com so that we can review and, where appropriate, delete the information.

18. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect:

  • changes to the website;

  • the introduction or removal of technological services;

  • changes to our data-processing practices;

  • legal or regulatory developments.

The updated version will be published on this page, together with a revised “Last updated” date.

19. Contact

For questions about this Privacy Policy or the processing of your personal information, contact:

PRONTO ITALIAN STREET FOOD
Commercial name: PRONTO PICCOLA ITALIA
Cédula Jurídica: 3-102-675398
Wave Mall, Santa Teresa de Cóbano, Puntarenas, Costa Rica
Email: info@prontocr.com

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